We understand that some circumstances might affect your travel plans. We are able to issue a refund depending on the situation and the customer can receive a full refund.
Customers need to be informed of the following:
For acceptable cancellations, customers need to provide relevant evidence before they are able to apply for cancellation.
*Passing of a second-degree relative (please provide the Death Certificate and proof of relationship)
*Terminal illness of a second-degree relative (please provide the Medical Certificate and proof of relationship)
*Significant natural disaster in a destination that prevents tour from departing
*Flight cancellations or delays (please provide evidence of cancellation or delay)
1. If you have confirmed that you cannot use our service due to one of the above reasons, please contact the KKday customer service team to apply for cancellation.
2. Please provide the relevant proof required. KKday will consider your application according to the provided evidence.
3. Please note that we cannot process your cancellation if a relevant proof is not provided.
Valid evidence: Medical certificate issued by a hospital/clinic (does not include flu, bruise, or other injuries that won’t cause difficulties during travel) and requires a doctor’s diagnosis.
A Death Certificate needs to be issued by the hospital.