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Knowledge base
Account Settings (6)
Register (2)
How do I sign up for a KKday account?
Do I need to sign up with KKday before I make a purchase?
Setting and Password (4)
I forgot my password! How can I reset it?
Can I change the email associated with my KKday account?
How can I edit the information in my KKday account?
View all 4
Language and Currency (1)
Can I change the language and currency settings for my account?
Notifications (3)
Why have I not received any confirmation emails yet?
How do I check my messages or reply to them?
How do I turn off the notifications from the KKday app?
Exploring (2)
How can I explore different tours or products to find exactly what I want?
Is there a way to save tours or products so that I can revisit them later?
Reviews & coupon code (9)
How do I receive a coupon code for leaving a review?
How do I apply a coupon/promo code?
Can I delete my review or change my name after leaving a review?
View all 9
Payment (1)
Payment (5)
Why do all communication and payment take place on KKday?
Can I pay in any currency?
Where can I get my receipt?
View all 5
Online Reservation (5)
How to make a reservation (3)
When should I book my order?
Why can't I find my booking?
Why can't I select my preferred departure date on the product page?
Before booking (11)
Can I book on behalf of friends or family?
Can I purchase travel insurance through KKday?
Can I book my order at a physical store?
View all 11
After booking (3)
I already paid for my order, how long will it take for my purchase to be confirmed?
I booked the wrong departure date. Can I still make changes to my booking?
What happens if the product I placed an order for is fully booked?
About voucher (5)
When will I receive my voucher?
How do I print out my voucher?
Do I have to print out my voucher?
View all 5
About the Excellence Badge (5)
What is an Excellence Badge? What types of products are eligible for the Excellence Badge?
How can I recognize an Excellence Badge?
What is the difference between a product with an Excellence Badge and a product without one?
View all 5
Cancellation Policy (1)
Cancellation Policy (6)
Under what circumstances is a customer eligible for a refund?
What happens if my flight is delayed or canceled?
What if I got into a traffic accident?
View all 6
Traveling (3)
Emergency contact (2)
What are your emergency contact numbers?
KKday app phone service
About my booking (12)
How do I check the details of my order?
I tried contacting the supplier but I can't get ahold of them, what do I do?
Can I make changes to my booking?
View all 12
Product Related (9)
Train Tickets in Europe -Switzerland
Train Tickets in Europe -France
Train Tickets in Europe -UK / Great Britain
View all 9
Contact Us (4)
Download and Settings (iOS) (5)
How do I download the KKday App? (iOS)
How do I log into my account on the KKday App? (iOS)
Where do I find my bookings? (iOS)
View all 5
Download and Settings (Android) (5)
How do I download the KKday App? (Android)
How do I log into my account on the KKday App? (Android)
Where do I find my bookings? (Android)
View all 5
Contact Us (1)
How do I contact KKday Customer Service?
Customer Service Hours (1)
What are the service hours for KKday Customer service?
KKday Point (1)
KKday Point (10)
Will my KKday Points expire?
How do I earn KKday Points?
When will my KKday Points be transferred into my account?
View all 10
Shopping cart (4)
Common FAQs for shopping (2)
Is the shopping cart function available on all platforms?
Are the items in my shopping cart synced across all devices?
Fill in the information (1)
Why do I have to enter the same information so many times?
Using promo code (2)
Can I to use one promo code for each individual item in my cart?
Am I able to use a promo code for the total sale amount?
About Payment (2)
Why am I unable to checkout?
Where can I see my booking number on the app?
Loyalty Program (1)
Loyalty Program (8)
What is the KKday Loyalty Program? How can I join?
How are Tokens accumulated?
How are Tokens different from KKday Points?
View all 8
Terms and Conditions/Privacy Policy (2)
Terms and Conditions (1)
Terms and Conditions
Privacy Policy (1)
Privacy Policy
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