Knowledge base

Account Settings (6)

Register (2)

• How do I sign up for a KKday account?
• Do I need to sign up with KKday before I make a purchase?

Setting and Password (4)

• I forgot my password! How can I reset it?
• Can I change the email associated with my KKday account?
• How can I edit the information in my KKday account?

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Language and Currency (1)

• Can I change the language and currency settings for my account?

Notifications (3)

• Why have I not received any confirmation emails yet?
• How do I check my messages or reply to them?
• How do I turn off the notifications from the KKday app?

Exploring (2)

• How can I explore different tours or products to find exactly what I want?
• Is there a way to save tours or products so that I can revisit them later?

Reviews & coupon code (9)

• How do I receive a coupon code for leaving a review?
• How do I apply a coupon/promo code?
• Can I delete my review or change my name after leaving a review?

View all 9

Payment (1)

Payment (5)

• Why do all communication and payment take place on KKday?
• Can I pay in any currency?
• Where can I get my receipt?

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Online Reservation (5)

How to make a reservation (3)

• When should I book my order?
• Why can't I find my booking?
• Why can't I select my preferred departure date on the product page?

Before booking (11)

• Can I book on behalf of friends or family?
• Can I purchase travel insurance through KKday?
• Can I book my order at a physical store?

View all 11

After booking (3)

• I already paid for my order, how long will it take for my purchase to be confirmed?
• I booked the wrong departure date. Can I still make changes to my booking?
• What happens if the product I placed an order for is fully booked?

About voucher (5)

• When will I receive my voucher?
• How do I print out my voucher?
• Do I have to print out my voucher?

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About the Excellence Badge (5)

• What is an Excellence Badge? What types of products are eligible for the Excellence Badge?
• How can I recognize an Excellence Badge?
• What is the difference between a product with an Excellence Badge and a product without one?

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Cancellation Policy (1)

Cancellation Policy (6)

• Under what circumstances is a customer eligible for a refund?
• What happens if my flight is delayed or canceled?
• What if I got into a traffic accident?

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Traveling (3)

Emergency contact (2)

• What are your emergency contact numbers?
• KKday app phone service

About my booking (12)

• How do I check the details of my order?
• I tried contacting the supplier but I can't get ahold of them, what do I do?
• Can I make changes to my booking?

View all 12

Product Related (9)

• Train Tickets in Europe -Switzerland
• Train Tickets in Europe -France
• Train Tickets in Europe -UK / Great Britain

View all 9

Contact Us (4)

Download and Settings (iOS) (5)

• How do I download the KKday App? (iOS)
• How do I log into my account on the KKday App? (iOS)
• Where do I find my bookings? (iOS)

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Download and Settings (Android) (5)

• How do I download the KKday App? (Android)
• How do I log into my account on the KKday App? (Android)
• Where do I find my bookings? (Android)

View all 5

Contact Us (1)

• How do I contact KKday Customer Service?

Customer Service Hours (1)

• What are the service hours for KKday Customer service?

KKday Point (1)

KKday Point (10)

• Will my KKday Points expire?
• How do I earn KKday Points?
• When will my KKday Points be transferred into my account?

View all 10

Shopping cart (4)

Common FAQs for shopping (2)

• Is the shopping cart function available on all platforms?
• Are the items in my shopping cart synced across all devices?

Fill in the information (1)

• Why do I have to enter the same information so many times?

Using promo code (2)

• Can I to use one promo code for each individual item in my cart?
• Am I able to use a promo code for the total sale amount?

About Payment (2)

• Why am I unable to checkout?
• Where can I see my booking number on the app?

Loyalty Program (1)

Loyalty Program (8)

• What is the KKday Loyalty Program? How can I join?
• How are Tokens accumulated?
• How are Tokens different from KKday Points?

View all 8

Terms and Conditions/Privacy Policy (2)

Terms and Conditions (1)

• Terms and Conditions

Privacy Policy (1)

• Privacy Policy

Customer Service Standard Operating Procedures (SOP) (1)

Bug Related SOP (2)

• Process on when to report system bug
• Telephone Error Reporting Process