For the train tickets of Thalys lines, what are the age limits for reduced fares?
Infants and children aged 0-3 who are accompanied without a seat can enjoy free of charge. Children aged 4-11 and youth aged 12-25 can enjoy reduced fare.
Passengers aged 26 and over pay full fare (excluding passholder fares).
What are the differences between Premium, Comfort and Standard class train ticket of Thalys lines?
Premium class (as advanced 1st class) accommodates passengers with 2+1 seating configuration and comfortable seats with individual electrical outlets in a spacious and relaxing environment. With Premium class train ticket, you can enjoy a complimentary gourmet meal served at seat with healthy and varied cuisine. Free Wi-Fi on board and free access to Thalys lounges at Paris-Nord and Brussels-Midi and access to NS International - Regus Express lounges at Amsterdam, Rotterdam and Schiphol.
Comfort class (as basic 1st class) accommodates passengers with 2+1 seating configuration and comfortable
seats with individual electrical outlets in a spacious and relaxing environment. Free Wi-Fi on board is available.
Standard class (as basic 2nd class) offers 2+2 seating configuration with individual electrical outlets. Free Wi Fi on board is available.
How do I get the train ticket of Thalys lines that I have purchased online?
You will receive your e-ticket by email, which is available in PDF attachment with the train journey information and a QR code or barcode to you digitally and you can save and present it as a screen ticket directly on your smartphone or tablet for train boarding and inspection. If your device battery dies or screen is cracked and you are unable to show a valid e-ticket and its QR code or barcode for inspection, it will be treated the same as any other customer unable to provide any other type of ticket, in line with the rail authority’s ticketless travel policy. You will need to purchase another ticket and may be subject to payment of a fine/penalty. It is recommended to print out the e-ticket. Please note that some train tickets or offers must be printed regardless.
The ticketing method of Thalys lines train tickets may vary from time to time and may differ from journey to journey. Please refer to the instruction shown on your booking platform and ticket.
Are the train tickets of Thalys lines refundable and exchangeable?
We offer train tickets in refundable and exchangeable options (fee applied).
The after-sales conditions of Thalys lines train tickets may vary from time to time and may differ from journey to journey. Please refer to the conditions shown on your booking platform and ticket.