For the train tickets of Eurostar lines, what are the age limits for reduced fares?
Infants and children aged 0-3 who are accompanied without a seat can enjoy free of charge. Children and youth aged 4-11 can enjoy reduced fare.
Passengers aged 12 and over pay full fare (excluding passholder fares).
What are the differences between Business Premier, Standard Premier and Standard class train ticket of Eurostar lines? Are the train tickets of Eurostar lines refundable and exchangeable?
Business Premier class (as advanced 1st class) accommodates passengers with 2+1 seating configuration with extra spacious comfortable seats arranged in rows of 3 and equipped with individual power sockets (UK, and European power points and USB sockets). Complimentary three-course meal with champagne served at seat is included. It offers free access to exclusive lounges in London, Paris and Brussels and NS International lounges in Amsterdam and Rotterdam with dedicated fast-track ticket gates. 3 pieces of luggage with 1 hand luggage are included. Business Premier class train ticket is refundable and exchangeable.
Standard Premier class (as basic 1st class) accommodates passengers with 2+1 seating configuration and extra spacious seats arranged in rows of 3 and equipped with individual power sockets (UK and European power points and USB sockets). Complimentary light meal with drinks served at seat is included. 2 pieces of luggage with 1 hand luggage are included. Standard Premier class train ticket is non-refundable but exchangeable (fee applied).
Standard class (as basic 2nd class) accommodates passengers with 2+2 seating configuration with comfortable seats with individual power sockets (UK and European power points). 2 pieces of luggage with 1 hand luggage are included. Standard class train ticket is non-refundable but exchangeable (fee applied).
The after-sales conditions of Eurostar lines train tickets may vary from time to time and may differ from journey to journey. Please refer to the conditions shown on your booking platform and ticket.
How do I get the train ticket of Eurostar lines that I have purchased online?
You will receive your e-ticket by email, which is available in PDF attachment with the train journey information and a QR code or barcode to you digitally and you can save and present it as a screen ticket directly on your smartphone or tablet for train boarding and inspection. If your device battery dies or screen is cracked and you are unable to show a valid e-ticket and its QR code or barcode for inspection, it will be treated the same as any other customer unable to provide any other type of ticket, in line with the rail authority’s ticketless travel policy. You will need to purchase another ticket and may be subject to payment of a fine/penalty. It is recommended to print out the e-ticket.
The ticketing method of Eurostar lines train tickets may vary from time to time and may differ from journey to journey. Please refer to the instruction shown on your booking platform and ticket.
How long before Eurostar train departure should I arrive at the station? When should I arrive at the station for my Eurostar train?
With Eurostar, customs, border and luggage checks take place before departure, so we ask our passengers to arrive at the station early enough to complete them. Ticket gate opens between 1.5 hours before departure and closes 30 minutes before departure. Please arrive at least 45-60 minutes before departure. Please come to the station early and not just before the ticket gates close. This will ensure that you have enough time to go through all checks before your train departs.
When you arrive at the ticket gates at the departures, simply scan the barcode on your e-ticket with your smartphone or tablet. You need to scan each ticket individually - even the kids’. If you don’t scan your ticket, there’s a chance your seat will be given to someone else. You will have to pass through customs, security and luggage checks before boarding.
Why don’t I find my preferred train schedule of Eurostar lines?
Your train may not have been offered for sale yet. Most train tickets of Eurostar are bookable up to 3-6 months before departure. Please try again later. Works may be planned on your journey or the train may be full and sold out. Please try alternative journey or train.
How to book a cheap train ticket of Eurostar lines?
Train tickets tend to be cheaper when you book them up to 2-3 months in advance. Most train tickets of Eurostar are bookable up to 3-6 months in advance before departure.